Privacy Policy
Last updated: 31 May 2026
FerroBlaze respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request a quotation, contact us, or place an order.
1. Information We Collect
We may collect information that you provide directly to us, including your name, phone number, email address, delivery location, product interest, project details, quote request details, order information, billing information, and shipping information.
We may also collect basic technical information, such as browser type, device information, pages visited, and cookies used by WordPress, WooCommerce, analytics tools, or security tools.
2. How We Use Your Information
We use your information to respond to quote requests, contact you about products or custom builds, process orders for ready-to-ship products and accessories, confirm payment and shipping details, improve our website and customer service, prevent spam or fraud, and comply with business, legal, tax, or accounting obligations where applicable.
3. Quote Requests and Contact Forms
When you submit a quote request or contact form, the information you provide may be sent to FerroBlaze by email and stored in our website system for follow-up.
Large equipment, custom-built products, and special-size products may require additional confirmation before production, payment, or delivery.
4. WooCommerce Orders and Checkout
If you place an order through our website, WooCommerce may collect information needed to process the order, including your contact details, shipping address, order details, payment method, and tax-related information.
Payment is currently accepted by bank transfer unless another payment method is confirmed by FerroBlaze.
5. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, shopping cart behavior, checkout, security, analytics, and user experience.
You can control cookies through your browser settings. Some website features may not function properly if cookies are disabled.
6. Payment Information
FerroBlaze does not store credit card information on this website unless a payment gateway specifically states otherwise. Current checkout payment is handled through bank transfer instructions.
If additional payment methods are added in the future, those payment providers may process information according to their own privacy policies.
7. Shipping and Delivery Information
We use shipping and delivery information to estimate or arrange delivery.
Shipping for small accessories may use a Thailand Post or logistics reference rate. Large equipment and custom-built products require confirmed shipping before payment, production, or delivery.
International shipping is quoted separately. Final shipping cost depends on destination country, package size, weight, customs documents, duties, and available carrier service.
8. Data Retention
We keep customer, quote, and order information only as long as reasonably necessary for business, accounting, service, legal, tax, warranty, or customer support purposes.
9. Information Sharing
We do not sell customer information.
We may share information only when necessary with delivery or logistics providers, payment or banking services, website hosting or technical service providers, accounting, tax, or legal advisors, or authorities if required by law.
10. Data Security
We take reasonable steps to protect your information. However, no website or online transmission can be guaranteed to be completely secure.
11. Your Rights
You may contact us to request access, correction, or deletion of your personal information, subject to business, legal, tax, accounting, or order-related requirements.
12. Contact Information
For privacy questions or requests, please contact FerroBlaze:
Email: ferroblaze67@gmail.com
Phone: +66 65-828-9425
Location: Khon Kaen, Thailand